SMS Messages not being delivered

Incident Report for Planning Center

Resolved

This incident has been resolved.

Posted Mar 26, 2024 - 12:14 PDT

Update

Some SMS messages that were attempted to be sent earlier may still be queued to send. We are continuing to monitor the recovery.

Posted Mar 26, 2024 - 07:15 PDT

Monitoring

Outbound SMS messages are being delivered as expected again. We are continuing to monitor the recovery.

Posted Mar 26, 2024 - 06:06 PDT

Investigating

We are investigating an issue with outbound SMS messages not being delivered due to an upstream provider outage. This is impacting all SMS messages including Church Center login, Text2Give, People Text Messaging, and 2SV codes for login.

Posted Mar 26, 2024 - 05:39 PDT

This incident affected: Check-Ins, Church Center, Giving, Login, and People.