All Systems Operational
Accounts Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Calendar Operational
90 days ago
99.99 % uptime
Today
Check-Ins Operational
90 days ago
100.0 % uptime
Today
Church Center Operational
90 days ago
100.0 % uptime
Today
Giving Operational
90 days ago
99.99 % uptime
Today
Groups Operational
90 days ago
99.99 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
People Operational
90 days ago
96.91 % uptime
Today
Services Operational
90 days ago
99.97 % uptime
Today
Registrations Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Resolved - This incident has been resolved.
Sep 28, 15:55 PDT
Update - Our provider that delivers login codes for Church Center and MFA had a brief outage that caused interruptions for AT&T and Verizon users, but messages are now being delivered as expected. We are continuing to monitor the situation.
Sep 28, 13:08 PDT
Monitoring - Our provider that delivers login codes for Church Center and MFA had a brief outage that caused interruptions for AT&T and Verizon users, but messages are now being delivered as expected. We are continuing to monitor the situation.
Sep 28, 13:06 PDT
Investigating - Text codes for Church Center login and MFA are being blocked for some users. We are currently investigating the issue and working closely with our texting provider to resolve the issue. Email codes are still working as expected.
Sep 28, 12:55 PDT
Resolved - All pages in Services are fully back to normal.
Sep 28, 15:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results. All pages should be fully operational.
Sep 28, 15:19 PDT
Investigating - We're currently experiencing a major outage with Services and are taking action to restore service as quickly as possible.
Sep 28, 15:16 PDT
Sep 27, 2023
Resolved - We've worked with our email provider to lift the domain blocks; emails to affected domains are being delivered again. Thank you for your patience!
Sep 27, 21:09 PDT
Update - We have identified that some emails are being blocked, but not due to any changes we have made. The changes seem to be due to changes to the infrastructure of our email provider. We are actively working with them to determine the scope of the impact, and how to resolve it as quickly as possible.
Sep 25, 15:24 PDT
Investigating - We are investigating a few reports of emails not being delivered to some domains. We are working to validate that and determine which domains are being affected. We will post back later once we have more details.
Sep 25, 10:08 PDT
Sep 26, 2023

No incidents reported.

Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - Text messaging is available again. Details can be found in this update note https://pcopeople.zendesk.com/hc/en-us/articles/18986446231451-Improved-Text-Messaging. Thank you for your patience.
Sep 21, 14:30 PDT
Update - On July 10, scammers skirted our security safeguards and created a Planning Center account to send thousands of phishing texts. As a result, and to prevent more fraud, the phone carriers suspended the short code phone number used by all Planning Center customers to send text messages (34040). This completely blocked our ability to text from Planning Center People.

We are advocating for our short code to be re-enabled, but we do not anticipate being approved. In parallel, we are building a new method of sending text messages in which each of our churches will send from their own dedicated phone numbers. However, this a significant change to how we set up customers to text and will take time to implement. Resolution will likely be at least another week from today.

No customer data was breached as a result of this attack.

Aug 9, 16:01 PDT
Update - We are continuing to work with the mobile carriers to restore access to our short code (34040). In the meantime, there is a list of third party texting providers with Planning Center integrations listed on our website at https://www.planningcenter.com/integrations/text-messaging.
Jul 26, 11:07 PDT
Update - We are continuing to work with our texting provider to restore service as soon as possible.
Jul 17, 08:50 PDT
Monitoring - We are continuing to work with our texting provider to restore service as soon as possible.
Jul 11, 17:16 PDT
Identified - Text messages sent to lists are still disabled while we work with out text messaging provider towards a resolution.
Jul 11, 08:12 PDT
Investigating - The feature to send a text message to a list is currently disabled while we investigate a high rate of errors.
Jul 10, 10:55 PDT
Sep 20, 2023
Resolved - Notifications are back to normal, no longer delayed. They have been stable for a while so we are marking this issue as resolved.
Sep 20, 15:33 PDT
Monitoring - Notifications have all caught up and new ones are being delivered in a timely manner. We are continuing to monitor.
Sep 20, 15:01 PDT
Identified - New Notification deliveries are back to normal and are prioritized, but we still have a backlog of notifications pending delivery.
Sep 20, 14:22 PDT
Investigating - Our notification system is currently backed up, causing many notifications to be delayed.
Sep 20, 13:49 PDT