Planning Center Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Accounts Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Calendar Operational

90 days ago

99.99 % uptime

Today

Check-Ins Operational

90 days ago

100.0 % uptime

Today

Church Center Operational

90 days ago

100.0 % uptime

Today

Giving Operational

90 days ago

99.99 % uptime

Today

Groups Operational

90 days ago

99.99 % uptime

Today

90 days ago

100.0 % uptime

Today

People Operational

90 days ago

96.91 % uptime

Today

Services Operational

90 days ago

99.97 % uptime

Today

Registrations Operational

90 days ago

99.95 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Text Church Center login and MFA codes are not being delivered to some users

Resolved - This incident has been resolved.
Sep 28, 15:55 PDT

Update - Our provider that delivers login codes for Church Center and MFA had a brief outage that caused interruptions for AT&T and Verizon users, but messages are now being delivered as expected. We are continuing to monitor the situation.
Sep 28, 13:08 PDT

Monitoring - Our provider that delivers login codes for Church Center and MFA had a brief outage that caused interruptions for AT&T and Verizon users, but messages are now being delivered as expected. We are continuing to monitor the situation.
Sep 28, 13:06 PDT

Investigating - Text codes for Church Center login and MFA are being blocked for some users. We are currently investigating the issue and working closely with our texting provider to resolve the issue. Email codes are still working as expected.
Sep 28, 12:55 PDT

Services is experiencing a major outage of all pages.

Resolved - All pages in Services are fully back to normal.
Sep 28, 15:48 PDT

Monitoring - A fix has been implemented and we are monitoring the results. All pages should be fully operational.
Sep 28, 15:19 PDT

Investigating - We're currently experiencing a major outage with Services and are taking action to restore service as quickly as possible.
Sep 28, 15:16 PDT

Sep 27, 2023

Emails not being delivered to a few specific domains

Resolved - We've worked with our email provider to lift the domain blocks; emails to affected domains are being delivered again. Thank you for your patience!
Sep 27, 21:09 PDT

Update - We have identified that some emails are being blocked, but not due to any changes we have made. The changes seem to be due to changes to the infrastructure of our email provider. We are actively working with them to determine the scope of the impact, and how to resolve it as quickly as possible.
Sep 25, 15:24 PDT

Investigating - We are investigating a few reports of emails not being delivered to some domains. We are working to validate that and determine which domains are being affected. We will post back later once we have more details.
Sep 25, 10:08 PDT

Sep 26, 2023

No incidents reported.

Sep 25, 2023

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Text messages to Lists failing to deliver

Resolved - Text messaging is available again. Details can be found in this update note https://pcopeople.zendesk.com/hc/en-us/articles/18986446231451-Improved-Text-Messaging. Thank you for your patience.
Sep 21, 14:30 PDT

Update - On July 10, scammers skirted our security safeguards and created a Planning Center account to send thousands of phishing texts. As a result, and to prevent more fraud, the phone carriers suspended the short code phone number used by all Planning Center customers to send text messages (34040). This completely blocked our ability to text from Planning Center People.

We are advocating for our short code to be re-enabled, but we do not anticipate being approved. In parallel, we are building a new method of sending text messages in which each of our churches will send from their own dedicated phone numbers. However, this a significant change to how we set up customers to text and will take time to implement. Resolution will likely be at least another week from today.

No customer data was breached as a result of this attack.
Aug 9, 16:01 PDT

Update - We are continuing to work with the mobile carriers to restore access to our short code (34040). In the meantime, there is a list of third party texting providers with Planning Center integrations listed on our website at https://www.planningcenter.com/integrations/text-messaging.
Jul 26, 11:07 PDT

Update - We are continuing to work with our texting provider to restore service as soon as possible.
Jul 17, 08:50 PDT

Monitoring - We are continuing to work with our texting provider to restore service as soon as possible.
Jul 11, 17:16 PDT

Identified - Text messages sent to lists are still disabled while we work with out text messaging provider towards a resolution.
Jul 11, 08:12 PDT

Investigating - The feature to send a text message to a list is currently disabled while we investigate a high rate of errors.
Jul 10, 10:55 PDT

Sep 20, 2023

Delayed notifications

Resolved - Notifications are back to normal, no longer delayed. They have been stable for a while so we are marking this issue as resolved.
Sep 20, 15:33 PDT

Monitoring - Notifications have all caught up and new ones are being delivered in a timely manner. We are continuing to monitor.
Sep 20, 15:01 PDT

Identified - New Notification deliveries are back to normal and are prioritized, but we still have a backlog of notifications pending delivery.
Sep 20, 14:22 PDT

Investigating - Our notification system is currently backed up, causing many notifications to be delayed.
Sep 20, 13:49 PDT

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