Unable to add a new bank account in Church Center app (Android specific)

Incident Report for Planning Center

Resolved

Adding a bank account works again in the new release of the Android app, so affected donors can now update to fix the issue.

Posted Sep 10, 2025 - 15:01 PDT

Identified

We've identified this as an issue related to a Stripe upgrade, and a fix is in the works.

Posted Sep 10, 2025 - 11:41 PDT

Update

We are continuing to investigate this issue.

Posted Sep 10, 2025 - 11:23 PDT

Investigating

Users may experience errors when attempting to add a new bank account on Church Center app. This issue is only affecting Android devices. We are currently investigating the issue.

Posted Sep 10, 2025 - 11:21 PDT

This incident affected: Church Center and Giving.