Increased error rates

Incident Report for Planning Center

Resolved

All systems are back to normal.
Posted Jun 13, 2023 - 16:31 PDT

Update

Most operations are back to normal except for some third party integrations that will continue to see delays while we finish catching up.
Posted Jun 13, 2023 - 15:32 PDT

Monitoring

We are recovering from the incident and are working through a backlog of unprocessed tasks.
Posted Jun 13, 2023 - 14:02 PDT

Update

One of our underlying hosting dependencies is suffering an outage. We have implemented changes to mitigate the situation but are ultimately still seeing many issues across our system.
Posted Jun 13, 2023 - 13:24 PDT

Identified

We have identified the root cause and are working to mitigate the issues as we await resolution.
Posted Jun 13, 2023 - 12:54 PDT

Investigating

We're seeing high error rates across all of our applications causing many features to not operate properly. We're investigating the root cause now.
Posted Jun 13, 2023 - 12:01 PDT
This incident affected: Accounts, API, Calendar, Check-Ins, Church Center, Giving, Groups, Login, People, Services, and Registrations.