All delayed tasks have completed. Planning Center is operating normally and this incident is resolved.
Posted Oct 20, 2025 - 22:40 PDT
Update
All the delayed tasks have been rescheduled and will be completed in the next few hours. We're continuing to monitor for any further issues.
Posted Oct 20, 2025 - 21:19 PDT
Update
AWS issues have been fully resolved. While they continue working through their backlog, Planning Center is operating normally and we are monitoring closely. Earlier, the outage slowed all products and caused some scheduled tasks to fail, but we are re-running everything affected—including recurring donations, People list refreshes and automations, Services emails, Check-Ins “create event periods” jobs, Groups attendance reminders and emails, and all other scheduled tasks.
Posted Oct 20, 2025 - 18:41 PDT
Update
We are making steady progress toward full recovery and continue to work through our backlog.
Posted Oct 20, 2025 - 14:10 PDT
Monitoring
AWS mitigation efforts are in progress. We are seeing signs of recovery and continue to monitor the situation.
Posted Oct 20, 2025 - 11:55 PDT
Update
The root cause was identified and AWS is working to stabilize and recover. When everything is back up, we will re-run critical recurring tasks that were impacted, such as scheduled recurring donations, scheduled list refreshes, scheduled Services emails, Check-ins create event periods, etc.
Posted Oct 20, 2025 - 09:16 PDT
Identified
We are suffering from failed EC2 launches, causing progressively worse latency. Our upstream provider, AWS, is still investigating the connectivity issues. We are monitoring closely and responding accordingly.
Posted Oct 20, 2025 - 08:28 PDT
Update
Background tasks continue to be delayed. This may impact features like sending messages and automations.
Dashboards in Home are also not currently displaying.
We are working to stabilize our platform and restore all access as quickly as possible.
Posted Oct 20, 2025 - 07:17 PDT
Update
Some background operations are experiencing occasional brief delays due to residual impact from the earlier outage. We are continuing to monitoring these and respond accordingly.
Posted Oct 20, 2025 - 05:07 PDT
Monitoring
Planning Center is recovering, and we are currently monitoring the situation.
Posted Oct 20, 2025 - 02:46 PDT
Update
We are continuing to monitor the status of our upstream provider (https://health.aws.amazon.com/health/status). This outage is unrelated to the open incident related to inadvertent profile changes.
Posted Oct 20, 2025 - 00:45 PDT
Investigating
We are currently investigating a major outage with a service provider.
Posted Oct 19, 2025 - 23:58 PDT
This incident affected: Accounts, API, Calendar, Check-Ins, Church Center, Giving, Groups, Login, People, Services, and Registrations.