Chat Not Loading for Some iOS Users

Incident Report for Planning Center

Monitoring

A fix has been identified and we're working towards getting it released.

Posted Oct 12, 2026 - 13:35 PDT

Identified

We were able to reduce the issue and believe it has to do with a device's "Reduce Transparency" setting. Working on a fix.

Posted Oct 12, 2026 - 09:25 PDT

Update

We are continuing to investigate this issue.

Posted Oct 12, 2026 - 07:57 PDT

Investigating

Some iOS users may experience issues loading chat conversations. In some situations, tapping on the message input causes hidden messages to become visible.

We are currently investigating the cause of this disruption.

Posted Oct 12, 2026 - 07:53 PDT

This incident affects: Chat.