Elevated errors related to processing payments and donations.

Incident Report for Planning Center

Resolved

This incident has been resolved.

Posted Apr 13, 2025 - 06:24 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 13, 2025 - 05:49 PDT

Identified

Donations and payments are being processed successfully now in Giving and Registrations. We are currently working on an issue related to connecting new Stripe accounts in Accounts.

Posted Apr 13, 2025 - 05:31 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 13, 2025 - 04:49 PDT

Identified

We have identified the issue and are working on a fix.

Posted Apr 13, 2025 - 04:18 PDT

Investigating

We are investigating errors when trying to submit donations or add new payment methods in Giving and Registrations

Posted Apr 13, 2025 - 04:12 PDT

This incident affected: Accounts, Church Center, Giving, and Registrations.